Thank you for visiting our store! 

We strive to make all our customers happy, however, if you have a problem with the product you have received, please do get in touch.

Returns & Exchanges Policy

All of our products are handmade and customised to your specific requirements. For this reason, we do not accept returns, exchanges, or cancellations once your order has been placed.

Please ensure that all details (such as images, text, colours, or sizes) are correct before confirming your order.

That said, your satisfaction is very important to us. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 14 days of delivery with photos of the issue. We will work with you to resolve the problem as quickly as possible.

Need more help? 

To contact us with any questions or issues, please refer to and complete the contact tab, or the chatbox option in the footer! Alternatively, you can send us an email directly to (dottedsophia1@outlook.com). We will respond ASAP.